INTRODUCTION TO IT ONLINE SERVICES 

Support services are available to students, faculty and staff via e-mail and limited phone service. All voice messages left will be responded to.
Please leave the following information in your messages to ensure we can get in touch with you:

  • Call back phone number
  • College e-mail address
  • First name
  • Last name
  • Brief description of your request or issue

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Announcements

  • Need extra help?

    E-mail: itsupport@pccc.edu
    Phone: (973) 684-5722
     
    Please leave the following information in your messages to ensure we can get in touch with you:

    • Call back phone number
    • College e-mail address
    • First name Last name
    • Brief description of your request or issue.

  • Internet access services

    Several large Internet service providers have pledged to provide free access to their Wi-Fi hotspots for 60 days. In addition, they all have low cost Internet access plans for those households not located near their public hotspots.

PCCC Account   

  • Access Your Account
    1. Browse to www.pccc.edu
    2. Click on “My PCCC Account”
    3. Click on “Student” icon
    4. Click on one of displayed Tools (E-mail, Blackboard, WebAdvisor, …)
    5. At the login screen enter your login credentials.

     

    More Information

  • Change Your Password
    1. Browse to www.pccc.edu
    2. Click on “My PCCC Account”
    3. Click on “Password Change” icon
    4. Fill the form by following the instruction and requirements.
    5. Click “Submit”

     
    Password Change Form Requirement

    – Type your first name and last name exactly as it shows on your identification card.
    – Enter two digits for your birthday (ex. “06”), and four digits for your birth year (ex. “2001”).
    – Make sure you enter only last 4 numbers of your Social Security Number.
    – Your password should be at least 8 digits long, with combination of Uppercase letters, lowercase letters, and numbers. If you would like to use a special character on your password, please choose one of  the characters listed below the password field.

    NOTE: Students with missing SSN number should:

    1. Browse to www.pccc.edu/firstlogin
    2. Follow the steps

    More Information

  • Your User (Login) ID
    1. Browse to www.pccc.edu
    2. Click on “My PCCC Account”
    3. Click on “What’s my ID” icon
    4. Enter your last name
    5. and your Student ID or your Social Security Number
    6. Click “Submit”

     
    More Information

Remote Access   

  • Access your VDI desktop computer
    1. Download and install the VMware Horizon Client
    2. Reboot your computer
    3. Open the Horizon Client, click the “New Server” button, and enter: vdi.pccc.edu 
    4. Set the Domain to: PCCC
    5. Login with your PCCC “user name” and “password”
    6. Right-click on the Desktop Pool icon, and ensure PCoIP is selected.
    7. Double-click the icon to launch your VDI desktop

    WMware Horizon Client Installation and access Instructions for:

  • Follow the information 

    E-mail   

    We should have here instructions about the e-mail account access and other email settings.

    More Information

    Phone   

    • Access Voicemail from Your Phone
      1. Dial your number
      2. Once it goes to your voicemail press * key
      3. Enter your ID (extension) followed by #
      4. Enter your pin number followed by #

       
      More Information

    • Change Your Voicemail Greetings:
      1. Dial your number
      2. Once it goes to your voicemail press * key
      3. Enter your extension followed by #
      4. Enter your pin number followed by #
      5. Once you hear “You Have …” press the 4 key which will take you to the setup menu.
      6. Follow the directions to change your greetings

      Read more about Cisco voicemail shortcuts.

       
      More Information

    • Intensive Math

      Additional Phone Information

      Information about the additional phone instructions

      More Information

    Media   

      Media
      Phone numbers email address and other contact information

    Contact Us   

    Contact Information here