Password Reset Instructions for Students and Adjuncts

This method only applies if you don’t have issues with your credentials (SSN, student ID or User ID).

1. Browse to https://www.pccc.edu
2. Click on “My PCCC Account”
3. Click on the image for “Password Change”
4. Fill out the form and click “Submit”

Please fill all fields as requested and follow the requirements:

• Type your first name and last name exactly as it is on your identification card.
• Your birthday should be two digit number (ex. “06”) and your birth year should be 4 digit number (ex. “2001”).
• Make sure you enter only the last 4 digits of your Social Security Number.
• Your password should be at least 8 digits long, with combination of Uppercase letters, lowercase letters, and numbers. If you would like to use a special character on your password, please choose one of the passwords listed below the password field.

If you couldn’t change your password using the Password Change Form:

1. Browse to https://www.pccc.edu/mypassword
2. Click on “Reset My Password”
3. Enter your User ID
4. Answer your security question
5. Enter a new password and confirm your new password
6. Click Submit.

If you do not know the answers for the security questions, please contact PCCC Technology Support for assistance.

After you have been accepted, your email account is a part of your Portal account. You will have one when your Portal account is created (after registering for at least one credit hour).

• Step 1: Access the student portal at: https://portal.pccc.edu/en.
• Step 2: Select your role.
• Step 3: Log in to your Email from the ‘Email’ option on the top banner.

Should you have issues logging in, please contact the Help Desk at (973) 684-6464, option 5.

What is my E-mail address?

You may check your voice mail messages in your e-mail Inbox or by calling in to your PCCC phone number from any phone.

Access your messages via e-mail

1. Open your e-mail client (e.g., Microsoft Outlook) or access your e-mail through a web browser at https://outlook.com and select “Login”
2. Voice mail messages will appear in your Inbox
3. Open the e-mail and click the play button to listen to the message

Access your messages via phone

1. Dial your office number
2. Once it goes to your voicemail press the * key
3. Enter your ID (extension) followed by the # key
4. Enter your pin number followed by the # key

If you are going to be out of the office, it is important to update your voice mail greeting. The following instructions walk you through connecting to the Cisco voice mail system to update your voice mail greetings.

⚠  When setting a temporary greeting, consider letting callers know when you will be back in the office or who (and what number) to call in your absence.

Step-by-step guide

1. Dial your work phone number
2. Once it goes to your voice mail, press the * key
3. Enter your ID (extension) followed by the # key
4. Enter in your PIN number followed by the # key
5. Once you hear, “You have …”, press 4, which will take you to the setup menu
6. Follow the audio instructions to change your greetings

Read more about Cisco voice mail shortcuts.

You may check your voice mail messages in your e-mail Inbox or by calling in to your PCCC phone number from any phone.

Access your messages via e-mail

1. Open your e-mail client (e.g., Microsoft Outlook) or access your e-mail through a web browser at https://outlook.com and select “Login”
2. Voice mail messages will appear in your Inbox
3. Open the e-mail and click the play button to listen to the message

Access your messages via phone

1. Dial your office number
2. Once it goes to your voicemail press the * key
3. Enter your ID (extension) followed by the # key
4. Enter your pin number followed by the # key